Refund Policy

Naughty Bean Coffee Refund Policy

Effective Date: 2026-02-26

1. Introduction

At Naughty Bean Coffee, we take pride in the quality of our handcrafted beverages and food. We want you to be completely satisfied with your order. However, due to the perishable nature of our products, we have specific guidelines regarding refunds and replacements.

2. All Sales Final

Because the items we sell are made-to-order consumables, all sales finalized through our Click & Collect app or in-store are final. Once an order is placed, prepared, or collected, we generally cannot accept returns, issue refunds, or provide exchanges if you simply change your mind.

3. Order Accuracy and Responsibility

We fulfill orders based precisely on the selections you make in the Click & Collect system.

• Customer Errors: We are not responsible for incorrect orders placed by the customer (e.g., selecting the wrong milk type, omitting a syrup, or choosing the wrong pickup time). Please review your cart carefully before submitting payment.
• Uncollected Orders: Orders that are prepared but not collected by the close of business on the scheduled pickup day will be discarded for health and safety reasons. No refunds will be issued for forgotten or uncollected orders.

4. Shop Errors and Quality Issues

If we made a mistake with your order, we want to make it right!

• Incorrect Items: If you receive an item different from what you ordered on your receipt, please notify our baristas immediately upon collection. We will gladly remake the item for you on the spot.
• Quality Concerns: If you are dissatisfied with the quality of your drink or food (e.g., prepared incorrectly by our staff), please let us know immediately before leaving the store, and we will prepare a replacement.
• Once you have left the premises with your order, it becomes difficult for us to verify quality issues, and replacements or refunds will be granted solely at the discretion of the management.

5. Processing Authorized Refunds

If a refund is authorized by store management due to a shop error or a system failure (e.g., your card was charged but the order failed to reach our kitchen):

• Refunds will be processed back to the original method of payment used via Yoco.
• Please allow 3 to 7 business days for the funds to reflect in your account, depending on your bank's processing times.

6. Contact Us

If you have any questions or concerns regarding an order you placed, please reach out to us as soon as possible:

• Email: hello@naughtybean.coffee
• Phone: +27 64 087 3973

We reserve the right to modify this refund policy at any time, with any changes taking effect immediately upon posting.